Refund policy

You can request a return within 30 days after receiving your order. Please contact us for return authorization before sending an item back.

Ordinary returns

For a change of mind, accidental order, or an incorrect model selected by the customer, items must be unused, uninstalled, unaltered, and in their original condition and packaging, including accessories, manuals, and tags. Please provide your order number or proof of purchase.

We do not charge a restocking fee for ordinary returns that meet these conditions. Customers pay return shipping, and original shipping charges are non-refundable for these returns.

Fitment, defective items, and incorrect shipments

Before ordering or installing, compare the model, year, specifications, dimensions, and reference numbers listed on the product page with your original part. Contact us if you need help checking compatibility.

If the item is defective, arrives damaged, we sent the wrong item, or incorrect fitment information on our website caused the mismatch, contact us with your order number, a description of the issue, and clear photos where available. For fitment issues, please include your vehicle or equipment model and year.

After verifying the issue, we will offer a refund or replacement and cover reasonable return shipping. Original shipping charges are refundable when the return is caused by our error.

Installed or used items are reviewed individually; installation alone does not automatically exclude a verified defect or an error in our website's fitment information. If the customer selected an incorrect model despite accurate fitment information, the ordinary return conditions apply. Please contact us for review if the item has already been installed.

Sale items

Ordinary sale-priced items follow the same return conditions. Only items clearly labeled "Final Sale" before purchase are excluded from change-of-mind returns. This exclusion does not prevent review of defective items, incorrect shipments, or errors in our website's fitment information. Gift cards are not returnable.

How to request a return

Email UMPARTS808@GMAIL.COM with your order number and reason for return. We will provide a Return Merchandise Authorization (RMA) and shipping instructions. Please wait for authorization before shipping your return.

Authorized returns should be sent to:
1PZ Returns
1983 National Avenue
Hayward, CA 94545
United States

Please package the item securely and use a trackable shipping service. Keep your shipping receipt and tracking number.

Refund timing

After receiving and inspecting your return, we will notify you of the outcome. Approved refunds are processed to the original payment method within 5–10 business days after receipt and inspection. Your bank or card provider may need additional time to post the refund.

Exchanges and replacements

For an ordinary return, we do not process direct exchanges. Return the original item and place a new order after the return is accepted. Replacements for verified defects, incorrect shipments, or website fitment errors are handled through our support team as described above.

International returns

For ordinary international returns, customers are responsible for return shipping, customs charges, duties, and taxes. For a verified defect, incorrect shipment, or website fitment error, contact us before shipping so we can arrange reasonable return shipping.

This policy does not limit any mandatory consumer rights under applicable law.